francywin Terms and Conditions

1 Introduction and Acceptance

francywin operates an online gaming and entertainment platform for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between francywin and any user of our platform.

By visiting this website (francywin.lat), registering, or using any of our services, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

francywin reserves the right to change, amend, or update these Terms at any time. Updated Terms take effect from the date they are published on the website. It is your responsibility to visit this page regularly.

2 Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open an account and use the services on the francywin platform, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be legally capable under the laws of Bangladesh.
• You will operate the account in your own name and for your own benefit.
• There must be no legal restriction preventing you from using such services.

2.2 Information Provided at Registration

You must provide accurate, complete, and up-to-date information at the time of registration. If false information is provided, francywin reserves the right to suspend or close the account. Each person may operate only one account. Operating multiple accounts or using another person's account is strictly prohibited and may result in account closure.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. You are responsible for any activity carried out through your account. In the event of unauthorized use of your account, notify our support team immediately.

3 Financial Transactions: Deposits and Withdrawals

3.1 Deposit Terms

The following terms apply when depositing funds into your account on the francywin platform:

• Minimum deposit amount: ৳300.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposits may only be made from a payment account registered in your own name.
• Use of payment accounts operated in a third party's name is not accepted.
• Deposits successfully received by francywin will be added to your gaming balance immediately.

3.2 Withdrawal Terms

The following terms must be followed when withdrawing winnings:

• Minimum withdrawal amount: ৳500.
• Withdrawal requests generally take 10 to 45 minutes to process.
• The same payment method used for the deposit is used for the withdrawal.
• Identity verification (KYC) may be required before a withdrawal request is processed.
• Withdrawals from bonus funds are not permitted until the bonus wagering requirements have been met.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

francywin offers new members a 120% first deposit bonus of up to ৳20,000. For example:

• Deposit ৳1,000 → ৳1,200 bonus → total balance ৳2,200.
• Deposit ৳34,000 or more → maximum bonus of ৳20,000 → total balance ৳54,000.

4.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means the total bonus amount must be wagered 25 times before the bonus funds become withdrawable. It is not possible to withdraw bonus funds before the wagering requirement has been met.

4.3 General Bonus Rules

• Each bonus offer has a specific validity period, which is stated in the offer details.
• If bonus abuse is found, the bonus will be cancelled.
• francywin reserves the right to modify or cancel any promotional offer.
• Claiming bonuses through multiple accounts is prohibited.

5 Gaming Rules and Fair Play

5.1 Fair Play Policy

francywin is committed to ensuring a fair, transparent, and safe gaming environment. All games and outcomes on our platform are determined impartially. Your data and financial information are kept secure through SSL encryption and advanced security measures.

5.2 Prohibited Activities

The following activities are strictly prohibited on the francywin platform:

• Attempting any form of fraud, deception, or software manipulation.
• Playing games using automated bots or third-party software.
• Attempting to exploit system vulnerabilities to gain an unfair advantage.
• Colluding with other users to manipulate the bonus system.
• Accessing the platform using a VPN or proxy server from a restricted region.
• Operating an account using another person's identity.

If any such activity is detected, the account will be immediately suspended or permanently closed and all balances will be forfeited.

5.3 Technical Errors

francywin reserves the right to void incorrect results and transactions caused by technical errors, server issues, or any other unexpected circumstances. No winnings or bonuses will be paid out in such situations.

6 VIP Membership and Cashback Program

francywin has a dedicated VIP program for loyal members. The program has four tiers, each offering a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.

Advancement to a higher VIP tier depends on your activity and participation on the platform. The detailed terms of the VIP program may change and francywin reserves the right to modify this program at any time.

7 Responsible Gaming and Self-Exclusion

francywin places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial stress or personal problems.

• Users may set deposit limits on their account.
• Requests for a temporary break or self-exclusion can be made through our support team.
• If there are signs of problem gaming, help should be actively sought.

To learn more about responsible gaming, visit our Responsible Gaming page.

8 Privacy and Data Protection

francywin is committed to protecting the privacy of your personal information. The information we collect is used solely for providing and improving our services. Your information is not sold or transferred to third parties.

To learn more about how your data is collected, used, and stored, please read our Privacy Policy. By creating an account, you also consent to our Privacy Policy.

9 Intellectual Property and Content

All content published on the francywin website — logos, graphics, text, software, and design — is the intellectual property of francywin and is protected by law. Reproducing, distributing, or using this content for any purpose without written permission is prohibited.

The games and content of game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi are the intellectual property of their respective companies. francywin operates the games solely under their licence.

10 Account Closure and Termination

10.1 Account Closure by the User

You may request account closure at any time via our live chat or email. Any pending withdrawal requests must be completed before the account is closed, and all active bonuses will be cancelled.

10.2 Account Closure by francywin

francywin reserves the right to suspend or close an account in the following circumstances:

• Breach of any provision of these Terms.
• Evidence of fraudulent or deceptive activity.
• Providing false or incomplete identity information.
• Extended inactivity (in accordance with the applicable policy).
• Court order or direction from a regulatory authority.

11 Limitation of Liability

francywin's liability for any direct or indirect loss arising from use of the francywin platform is limited. In particular:

• Loss caused by technical issues or server outages.
• Games or transactions interrupted due to loss of internet connection.
• Security breaches caused by third parties that are outside our control.
• Financial loss resulting from your own gaming decisions.

Gaming is a risk-based activity. Always play within your means and keep in mind that there is no guarantee of winning.

12 Dispute Resolution

If a dispute arises between francywin and a user, an attempt must first be made to resolve it through our support team. Use our 24/7 live chat or email ([email protected]) to submit a complaint.

We will review all complaints within a reasonable time and endeavour to resolve them fairly. francywin's decision in resolving disputes will be considered final, however the user's legal rights remain unaffected.

13 Contact and Support

If you have any questions or need clarification regarding these Terms, please contact us:

• Live Chat: Available in Bengali 7 days a week, 24 hours a day.
• Email: [email protected]

Our support team provides service in Bengali and is ready to give you accurate and prompt answers to any questions you may have.