francywin's Privacy Policy

1. Introduction and Scope

francywin ("we", "our", "platform") provides a safe and reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") sets out how we handle your personal information when you access our website francywin.lat, register, play games, or use any of our services.

This policy applies to all francywin users, regardless of the device or channel they use to access our platform. By using our platform, you accept the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

We are committed to ensuring that your personal information is always stored with the highest level of security and will never be disclosed to third parties without your permission.

2. What Information We Collect

francywin collects the following types of information for the purposes of managing your account, providing services, and ensuring security:

2.1 Information You Provide Directly

When you register or contact us, we collect:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment information — bKash, Nagad, Rocket, Upay or bank account numbers
• Details of your communications with our support team

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• IP address and device type
• Browser information and operating system
• Activity logs on the platform — page visits, game sessions, login times
• Information obtained from cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and bonus usage

2.3 Information Received from Third Parties

In some cases we may collect information through trusted third parties, such as:

• Transaction confirmation information from payment processors
• Verification information from fraud prevention services

3. Purposes for Using Your Information

francywin uses your information only for the following lawful purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring login security.
• Service Delivery: Ensuring access to games, processing deposits and withdrawals, and managing bonuses.
• Age and Identity Verification: Confirming that only users aged 21 or above are using the platform.
• Security and Fraud Prevention: Detecting suspicious activity, preventing account hacking, and stopping financial fraud.
• Support Services: Resolving your complaints and queries quickly and effectively.
• Legal Compliance: Maintaining records required under applicable laws and regulations.
• Platform Improvement: Continuously improving service quality by analysing user experience.
• Communications: Sending important updates, transaction confirmations, and security alerts.

4. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies that are stored in your browser. Cookies are used for the following reasons:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. Without them it is not possible to maintain login sessions or process transactions. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences such as language selection, game settings, and account configuration, making each of your visits more convenient.

4.3 Analytics Cookies

These cookies are used to understand which parts of the platform are used most and to improve service quality. These cookies do not identify you personally.

You can reject non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.

5. Sharing and Disclosure of Information

francywin may share your personal information with third parties in the following limited circumstances:

5.1 Service Providers

Information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and banks), technology infrastructure, cybersecurity, and gaming content delivery. These organisations operate under strict confidentiality agreements and have no right to use the information beyond the stated purpose.

5.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, a lawful request from a government authority, or applicable law.

5.3 Fraud and Security

Information may be shared with relevant authorities for the purpose of preventing financial fraud, cybercrime, or money laundering.

5.4 Business Transfers

If for any reason francywin's business operations are transferred or merged, user information may form part of that process. However, the new party will also be required to provide protections equivalent to those in this Privacy Policy.

6. Data Security Measures

To ensure the security of your personal information, francywin has put in place the following technical and administrative measures:

• SSL Encryption: All data transmission on our website is secured by SSL (Secure Socket Layer) encryption, making it impossible for third parties to intercept or read your information.
• Encrypted Storage: Sensitive information such as passwords and financial data is stored in encrypted form.
• Access Controls: Only authorised staff have access to the information they need, and all access is logged.
• Two-Factor Authentication: An additional verification layer is provided to protect your account.
• Regular Security Audits: Regular security tests are conducted to identify and address vulnerabilities in our systems.
• Data Backups: Regular backups are maintained to ensure the security and availability of information.

While we take every measure to protect your information, no data transmission over the internet is entirely risk-free. However, we are committed to acting quickly in the event of any security incident.

7. Data Retention Period

francywin retains your personal information in accordance with the following policy:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, information may be retained for as long as necessary to meet legal obligations.
• Financial Transaction Records: Transaction information is retained for an extended period for financial security and dispute resolution purposes.
• Inactive Accounts: Information for accounts that have been inactive beyond a specified period may be securely deleted, but users will be notified in advance.

Once the relevant legal or business purpose has ended, we take steps to securely delete or anonymise your personal information.

8. Your Rights

You have the following rights regarding your personal information, which you may exercise by contacting us:

8.1 Right of Access

You may ask what information we have collected about you and how it is being used. We are obliged to provide you with this information upon your request.

8.2 Right to Rectification

If there is any incorrect or incomplete information on your account, you may request that it be corrected. After proper identity verification, we will make the correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

You may request that the use of your information be limited for certain purposes, such as stopping marketing communications.

8.5 Right to Lodge a Complaint

If you have any concerns about our data protection practices, you may contact us directly. We take every complaint seriously.

9. Privacy of Minors

francywin strictly provides services only to users aged 21 or above. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child's information is held by us, please contact us immediately.

10. Links to Other Websites

Our platform may contain links to third-party websites (such as game developers or payment partners). These websites have their own privacy policies and francywin is not responsible for their practices.

It is recommended that you read the privacy policy of any third-party platform before using it.

11. Policy Changes and Updates

francywin may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• Publishing a notice on the website
• Sending a message to your registered email address
• A pop-up notification at the time of login

Continuing to use our platform after a change is made will be considered acceptance of the revised policy. It is therefore recommended that you review this page regularly.

The latest version of this policy will always be available on this page. The date of revisions can be found from the "Last Updated" date at the top of the page.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or any requests regarding your personal information, please contact us through the following channels:

We aim to respond to all privacy-related requests as quickly as possible. Our commitment to your trust and privacy remains firm.